Resume

Summary of Qualifications

  • Well rounded skillsets in  systems and applications administration, education technology, instructional design, web design, content authoring, and delivery of training and professional development
  • Experienced creator of digital instructional materials including online courses, tutorial videos, written how-to guides, knowledge base articles, and more.
  • Productive and professional collaborator with subject matter experts, managers, and other stakeholders to ensure project goals are met
  • Excellent communication and presentation skills.

Presentations & Projects

  • Accessibility Best Practices for Digital Marketers – PDX Salesforce User Group, Feb. 2020
  • Death By Discussion Forum? – Mountain Moodle Moot, 2019
  • Please, Steal Our Idea! An Open Source Moodle Story – NWeLearn, 2018
  • Untethered Lecture Capture: Creating Collaborative Learning Environments – Magna Teaching With Technology conference, 2018
  • Untethered Lecture Capture – Butine Grant for Teaching & Scholarship funded Fall 2017.
  • Personalized Professional Development: PD 2.0 for the Overworked
    and Super Stressed.     Presentation, NWeLearn conference, 2017
  • Digital Badging and Micro-courses for Professional Development. Presentation, NWeLearn Conference, 2015

Selected Certificates & Digital Badges

  • Instructional Design Certificate – Western Oregon University
  • AWS Certified Cloud Practicioner – Amazon, Inc
  • DAT207x: Analyzing and Visualizing Data with Power BI – EDx
  • Microsoft Innovative Educator – Microsoft, Inc

Publications

Krautscheid, L., Williams, S., & Kahn, B. (2019).  Enhancing access to student nurse athletes: Office hours on the road.  Nursing Education Perspectives, 40(3).

Employment

Nov 2018 – Present • Technology Solutions Architect
Academic Technology Services & Innovation, University of Portland, Portland, OR

  • Support and maintain academic Open Source tools, including Moodle, WordPress, Omeka & WebWork
  • Manage Linux, Apache, MySQL, PHP web servers and databases for academic applications
  • Manage version control and application deployment via Git
  • Manage SaaS products that support teaching and learning
  • Implement and maintain scalable cloud solutions to meet the evolving computing needs of teaching, learning, and scholarship on campus
  • Collaborate with Instructional Design team to support eLearning and technology-assisted learning

Sept 2016 – Oct 2018 • Instructional Designer and Technologist
Academic Technology Services & Innovation, University of Portland, Portland, OR

  • Provide instructional design in the development of online or technology-enhanced courses
  • Lead faculty technology professional development efforts at the University
  • Facilitate in-person or web-based workshops, training, and courses.
  • Design, develop, and deliver high-quality instructional materials and products to support faculty development.
  • Act as liaison to Accessible Education Services. Manage the captioning of online video services and provide training to faculty on how to make their courses accessible
  • Engage teaching community through various channels – campus newsletters and events, blogging, podcasting, social media, etc

July 2015 – Sept 2017 • Academic Technology Specialist & Trainer
Academic Technology Services & Innovation, University of Portland, Portland, OR

  • Provided continuing professional development opportunities for faculty through training sessions, workshops, and web-based learning materials on instructional technology
  • Consulted with and advise faculty on academic technology solutions for a variety of teaching and learning goals: online and blended learning, flipped classrooms, technology in the classroom, etc.
  • Created digital professional development courses on academic technology use
  • Researched and evaluate technology products and tools

September 2014 – July 2015 • Technical Support Specialist
Academic Technology Services & Innovation, University of Portland, Portland, OR

  • Provided escalated tier-2 support for academic applications including Moodle LMS, Mahara e-portfolio, and Kaltura video platform
  • Created and update help sheets, documentation, and video tutorials
  • Acted as front-end WordPress Super Admin for multi-site install
  • Provided training to community members on software/hardware use

July 2014 – September 2014 •  Help Desk Lead
Technical Services, University of Portland, Portland, OR

  • Managed help desk crew and resources to ensure excellent technical support and customer service to UP community
  • Served as primary ServiceNow administrator for enhancement requests, bug fixes, end-user training, etc.
  • Completed build out and testing milestones for Virtual Service Center self-service IT portal launch
  • Participated in weekly leadership strategy meetings

July 2013 – August 2014 • Help Desk Specialist
Technical Services, University of Portland, Portland, OR

  • Provided excellent tier-1 support for all UP community technical hardware and software issues
  • Provided tier-2 support filling in for Computer Support Specialists (field technicians)
  • Utilized ticketing system to document, track, escalate and resolve issues
  • Acted as administrator for Zendesk and ServiceNow
  • Created both internal documentation and customer facing help sheets and how-to’s
  • Maintained ServiceNow Knowledge module
  • Created macros and form emails to standardize quality and consistency of Help Desk communication
  • Used Active Directory, Argos, Cisco Unity, and other systems for end-user account administration
  • Participated in candidate selection, interviewing, hiring, supervising, and mentoring of student worker technicians

September 2012 – September 2013 • Student Help Desk Technician
Portland Community College, Portland, OR

  • Provided excellent technical support to students via phone, chat, email, and in person for Desire2Learn, MyPCC, Blackboard Collaborate, Student Web Server, and other educational software
  • Troubleshot general PC software (anti-virus, web browsers, MS Office, etc.) and hardware problems
  • Input problem descriptions and resolutions in help desk tracking system
  • Created technical and procedural documentation as needed
  • Provided a high level of customer service to students, emphasizing clarity, patience and empathy
  • Maintained security and integrity of confidential student information

March 2012 – July 2013 • Computer Technologies Tutor
Portland Community College, Portland, OR

  • Provided one-on-one and group tutoring to PCC students in subjects including programming, HTML/web coding, networking and basic computer literacy
  • Adapted quickly to new challenges and technologies to assist students with a wide variety of class topics
  • Supervised technology lab with 20+ workstations

March 2012 – March 2013 • Teaching Assistant, Javascript and VB.net
Portland Community College, Portland, OR

  • Tested and evaluated student Javascript, HTML, CSS and Visual Basic code
  • Assigned grades to work based on functionality and validity of code, demonstration of understanding of class concepts and adherence to class coding standards
  • Maintained own schedule and worked independently to return students’ work in a timely manner
  • Coordinated with instructor to ensure consistency and quality of grading

September 2009 – September 2012 • Record Store Clerk
EveryDay Music, Portland, OR

  • Assisted customers finding and ordering music and operated cash register
  • Assessed and bought used product for inventory
  • Performed general opening/closing duties

March 2008 – August 2009 • Research Associate
Onvia, Inc, Seattle, WA

  • Performed web-based research of contract leads in a fast-paced, client-centric environment
  • Consistently exceeded personal and professional goals for accuracy and timeliness of data
  • Worked individually and as a team member to meet deadline and client Level of Service agreements.

Education

Masters of Education • Education Information Technology
Western Oregon University – Monmouth, OR
Cumulative GPA: 4.0
Phi Kappa Phi member

Associate of Applied Science • Computer Information Systems
Portland Community College – Portland, OR
Degree Awarded December, 2012
Cumulative GPA: 4.0
Honors – 2011/2012 President’s List

Bachelor of Arts • Sociology
Western Washington University – Bellingham, WA
Degree Awarded February, 2007